ShiftDocket Support

Stepping Stone IT Solutions Pty Ltd

Support Details

For help with account access, pre-start checklists, shift tracking, or issue reporting, email our support team and include your company name, driver/admin role, and a short description of the issue.

Frequently Asked Questions

1. How do drivers sign in to ShiftDocket?

Drivers sign in using their mobile number and a one-time password (OTP) sent to that number.

2. Why is a pre-start checklist required?

Pre-start checklists help confirm vehicle and safety readiness before a shift starts, reducing missed defects and compliance risks.

3. When is location tracking active?

Location tracking runs during active shifts to provide operational visibility and improve safety response during the work window.

4. How do I report a fault or issue during a shift?

Use the in-app reporting workflow while on shift to log faults and incidents so admins can review and action them quickly.

5. Can admins view completed shifts and records?

Yes. Admin users can view shift history, checklist outcomes, and reported issues for operational follow-up and reporting.

6. What should I include when contacting support?

Include your company name, your role, the device type, screenshots if available, and steps to reproduce the issue.

7. How fast will I receive a support response?

We aim to respond to support requests within 1 business day.

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